Service Policies

General Policies

Magnolia Medical & Aesthetics is a medical practice, therefore anyone under the age of 18 must have a parent with them at their initial appointment for consent purposes.

If you are pregnant, or believe you may be, please inform us when you’re scheduling your appointment and at check-in.

Magnolia Medical & Aesthetics accepts cash, personal checks, Visa, MasterCard, Discover and American Express. All prices, policies and services are subject to change.

In order to provide a relaxing experience for you and others, we ask that you turn off all pagers and cell phones upon arrival at our office.

Terms of Use

By using our website or scheduling any appointment with us, you accept our Cancellation, Refund, and Privacy policies and agree to abide by them.

Appointments

On the day of your appointment, we ask that you arrive at least 15 minutes to fill out required paperwork. Every effort will be made to restore lost time if you happen to be late. However, previously scheduled appointments will take precedence. If you have an emergency during non-business hours please call 911. For non-emergencies, contact our office via email at info@magnoliamedskin.com.

Cancellations

We ask that our clients be considerate by notifying us of a cancellation 24 hours prior to their scheduled office visit or cosmetic service. This cancellation notice is necessary in order to allow opportunities to reschedule that opening. If we are not given a cancellation notice, there will be a $25 fee.

Prescription Refills

Please call our office at (210) 600-3335 during regular office hours for refills:

Regular Office Hours:
Wednesday & Thursday: 10:00am – 8:00pm
Friday: 9:00am – 7:00pm
Saturday: 9:00am – 2:00pm

Please leave a message for the medical assistant including your name, date of birth, requested medication and pharmacy number. Calls will be returned within 24 hours. Please allow 48 hours for prescription refills.

Financial Policy

We accept MasterCard, Visa, Discover & American Express credit cards. A $25 fee will be charged for each returned check. This fee must be received within 5 days of notification of the returned check. Past due fees will be submitted to the Bexar County District Attorney’s Check Restitution Program for collection and legal action.

You will be responsible for your co-pay, co-insurance or deductible at the time of services. Any questions regarding insurance should be directed to our insurance coordinator. We are currently in network with most major insurance companies. Please call our office at (210) 600-3335 to confirm that we participate with your plan.

The handbook that was provided by your insurance company will include detailed information about what is covered (or not covered) by your policy. Our staff will assist you in determining if your services will be covered by your insurance. Most policies require patients to pay a portion of their health care costs as an “out-of-pocket” expense.

We are obligated, by contract, to collect co-payments, co-insurance and deductibles. In most cases, we will request that you pay your out-of-pocket expenses on the day that services are provided.

Financial Policy for Cosmetic Services

Please be aware that cosmetic services are not considered “medically necessary” and will not be filed with your insurance company. Insurances will not pay for cosmetic procedures. Payment for services is required at the time of your visit.

Our Location

Magnolia Medical & Aesthetics
19141 Stone Oak Parkway
Suite 504
San Antonio, Texas 78258

Contact Phones

Office: (210) 600-3335
Fax: (210) 600-3387

Hours of Operation

Monday – Closed
Tuesday – Closed
Wednesday – 10 AM to 8 PM
Thursday – 10 AM to 8 PM
Friday – 9 AM to 7 PM
Saturday – 9 AM to 2 PM
Sunday – Closed

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Service Policy 10.23.18